Associate Systems Engineer | TOC

at  Datacom

Position: Associate Systems Engineer - TOC
Datacom Location: Anywhere in NZ
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
The TOC is a strategic and expanding team providing 24x7 support (this role is a shift-based 3 on/3 off work pattern, 7am to 7pm and vice-versa every 3 or so weeks, and including weekends) to ensure our customers get the best possible service every hour of every day. We offer an environment where you can bring your whole and best self to work, an opportunity for IT professionals who take pride in their work to thrive together and promote continuous improvement and deliver excellent results!
The Associate Systems Engineers role is a varied one. We manage business and out-of-hours requirements for multiple resolver groups within our Platform Engineering business. We perform various tasks across a multitude of customers and a multitude of technologies including Microsoft, Linux, virtualisation, backup, Oracle, SQL and a variety of applications. We function within an ITIL framework and believe in standardisation wherever possible.
Our offices are based in Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best and this role is very flexible in terms of working from home due to the hours involved. Note that the successful applicant MUST be a current NZ citizen, resident or visa-holder.

What You’ll Do

• monitor, triage, remediate and manage high priority incidents and events that occur outside of normal business hours. This includes escalation to L3 support teams when appropriate
• Real-time monitoring of all infrastructure for availability, capacity and performance
• Monitor backups across our customers and platforms
• Provide patching services across multiple customers and platforms
• Provide Batch Processing services to a small number of our customers

What You’ll Bring

To be successful in this role, your technical experience should include:

• Passion for IT and a drive to continually improve
• Proven experience IT Support, Networking and Systems Administration or a similar role
• Knowledge in Microsoft Server technologies (AD, ADFS, GPO, DNS, DHCP functions)
• Knowledge in Linux Server, SQL, Oracle and backup technologies is definitely beneficial
• Experience and awareness of ITIL practices
• Knowledge and awareness of security policies and procedures
• Strong communication skills with the ability to build relationships with different key stakeholders

This a diverse role that provides good insight into a number of areas within IT and is a great place to develop your skillset and build relationships from within a great and supportive team. If this is for you, apply now!
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported

What You’ll Do

• monitor, triage, remediate and manage high priority incidents and events that occur outside of normal business hours. This includes escalation to L3 support teams when appropriate
• Real-time monitoring of all infrastructure for availability, capacity and performance
• Monitor backups across our customers and platforms
• Provide patching services across multiple customers and platforms
• Provide Batch Processing services to a small number of our customer

To be successful in this role, your technical experience should include:

• Passion for IT and a drive to continually improve
• Proven experience IT Support, Networking and Systems Administration or a similar role
• Knowledge in Microsoft Server technologies (AD, ADFS, GPO, DNS, DHCP functions)
• Knowledge in Linux Server, SQL, Oracle and backup technologies is definitely beneficial
• Experience and awareness of ITIL practices
• Knowledge and awareness of security policies and procedures
• Strong communication skills with the ability to build relationships with different key stakeholder