Associate Team Lead, HR Operations

at  European Bank for Reconstruction and Development

Requisition ID

34551
Office Country

United Kingdom
Office City

London
Division

Human Resources & Org. Development
Contract Type

Fixed Term
Contract Length

2 years
Posting End Date

17/04/2024

KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATIONS

• Proven HR experience
• Professional or Academic Qualification in relevant discipline desirable
• Proven success in managing and motivating an operational and service delivery team; coaching to maximise developing levels of experience and expertise
• Demonstrates a client focused approach, understanding their needs, responding flexibly and building credibility using outstanding interpersonal skills
• Ability to deal effectively with challenges in a way that ensures a positive outcome for all parties.
• Self-motivated with excellent organisational and administrative skills, the ability to prioritise and multitask is essential
• Ability to communicate and influence diplomatically and effectively at all levels
• Ability to operate in an environment with continuously changing priorities, remain calm under pressure and turn work around accurately in a busy environment
• Experience of operating with good judgement in a demanding client facing role
• Ability to deal discreetly with sensitive situations and confidential information
• Fluency in English, both written and oral
• Ability to operate in a multi-cultural environment and build effective working relationships with clients and colleagues is essential.Computer literacy and experience of HR IS Systems ideally previous SAP experience

PURPOSE OF JOB

The Associate Team Lead, HR Operations leads a small team to support the administration of the Bank’s HR policies and procedures in relation to the Employee Lifecycle to a high standard. This team executes the HR administrative transactions which workflow into the payroll for the whole Bank (HQ and ROs) and responds to routine “employment lifecycle” enquiries from staff and their managers, e.g. on boarding and changes to terms and conditions.
The team is also responsible for maintaining the Bank’s organisational reporting structure in SAP.
The Associate Team Lead, HR Operations supervises, trains, develops and manages the team day to day to deliver the above, including overseeing the allocation of workload and reviewing work produced to ensure accuracy.
The Associate Team Lead, HR Operations is ultimately accountable for an accurate and timely service delivery and ensuring that candidates, staff, managers, and HR counterparts (primarily HR Business Partners, Payroll and Talent Acquisition) are provided with an effective, accurate and responsive service.

ACCOUNTABILITIES & RESPONSIBILITIES

• Manages, recruits, motivates and trains staff within the team, ensuring effective workload management in order to maintain an accurate and high standard of delivery of client focused services, within appropriate timelines
• Acts as a key contact for other teams within HR and in receiving and allocating work from HR Business Partners and Talent Acquisition contacts
• Acts as an escalation point for day to day queries, troubleshooting, providing advice, assistance and problem solving related to policy queries, liaising with HR centres of expertise as necessary
• Maintains and enhances efficiency through continuously reviewing team processes; reducing duplication and increasing automation
• Anticipates and plans for the HR calendar of events to prepare for likely staff enquiries and peaks in contacts from internal clients.
• Checks work within the team to ensure accurate and timely processing of joiners, leavers and other employee actions, based on agreed processes
• Provides guidance to team members on complex issues, advising and developing practical solutions
• Proactively reviews document templates and supervises changes, ensuring collaboration with other relevant teams to gain required input
• Acts as the contract manager for the Bank’s third part pre-employment verification provide, liaising with them and ensuring the adherence to agreed service levels for a high quality provision of service
• Acts as process owner for, and plays a key role in, the provision of a high quality on-boarding process, both in relation to the smooth end to end process, as well as the ongoing review and revision to enhance the new starter experience
• Demonstrating a clear understanding of all HR elements of the employee life cycle and policies in order to mitigate legal and reputational risk and to meet business needs
• Preparing information for briefings as well as drafting supporting commentary on a range of HR related topics
• Record-keeping to underpin sound administration of Bank personnel, drafting supporting rationale for decisions which clarify policy decisions and/or document rationale for policy variations in the realms of reward and employee lifecycle events
• Working closely with all staff within the HR department to interpret and implement policy changes and to provide feedback and recommendations on possible system and process implications; participate in system changes testing and updating of all relevant information sources
• Responsible for managing housekeeping tasks and the implementation of ad-hoc projects