Associate Technical Support Engineer - Spanish or German

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

PREFERRED QUALIFICATIONS & SKILLS:

· Passion for Client Experience
· Fluent in English and at least one of the following: Spanish, German both written and spoken
· Relevant work experience
· Excellent written and verbal communication skills
· Committed with strong organizational, analytical and problem solving skills
· Highly adaptable, fast learner
· Technical proficiency in support of learning Salesforce Cloud applications and solutions
· Dependable, motivated, self-starter, with the ability to work independently
· Experience in technical support (or other client focused environment)
· Language skills- English

· Provide outstanding frontline technical support via phone and email to Salesforce clients
· Assist with general best practices, including: user management, data management, and reporting and dashboards
· Identify situations where professional services or account executive intervention may be warranted
· Track and maintain all client communications and case documentation in Salesforce

· Follow established support processes and procedures

• Provide translation services on support cases