Associate Technical Writer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Associate User Assistance Developer
About the Team
Be a part of the exciting world of Digital Manufacturing! SAP Digital Manufacturing enables innovation around analytics, resource scheduling, process manufacturing, machine data integration, edge computing, and Artificial Intelligence.
SAP Digital Manufacturing is a strategic part of the SAP Industry 4.0 solution. It’s a powerful, enterprise-level, scalable, manufacturing business solution that enables global manufacturers to manage and control manufacturing and shop floor operations.
Our team is motivated by principles of user empathy, best-in-class technology, agile development, and multidisciplinary cooperation. Joining our team will give you an opportunity to apply your creativity while solving interesting and challenging problems using the industry’s latest technology.
About the Job
Responsibilities

We’re seeking an Associate User Assistance Developer (UAD) in SAP Digital Manufacturing. In this role, you’ll be part of the development team, working closely with Product Owners, Products Designers, Software Developers, and Release Managers. As an Associate User Assistance Developer, your responsibilities cover the entire product process from product design to product release. We jointly make sure that user assistance is an essential asset of our product.

• Creates technical documentation and considers potential interdependencies between SAP products when designing user assistance (UA) deliverables
• Creates UA deliverables that enable users to deploy, administer, and use SAP software
• UA deliverables can include terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social media content
• Ensures that the UA deliverables in different media and documentation align with SAP standards and guidelines, and actively drives continuous improvement
• Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support
• Identifies the information needs of, among others, the users of UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing

Role Requirements

• An eye for detail and a passion for delivering quality
• Proven experience in creating modern and easy-to-consume content
• You’re welcome to submit samples along with your application, such as academic essays, blog posts, scripted videos, and so on
• Excellent communication skills in written and spoken first-language level English
• A positive, open-minded, and collaborative personality with strong self-management skills
• Experience writing at an academic and/or professional level
• Ability to deep dive into the first principles of technical subject matter

EDUCATION AND WORK EXPERIENCE

• University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies)
• Co-op, internship, or equivalent professional experience in a writing-centric role is an asset
• Ability to create content in all formats with excellent written and spoken English
• Ability to express complex technical information in a clear and precise manner with outstanding communication, writing, and grammar skills
  About You
  You’re looking for more than just a job. You dream big and have a passion for creativity and fun, and you’re looking to contribute to the overall user experience of reliable and well tested software that serves a purpose as part of motivated team who strive toward similar goals. You have a keen interest in software development, technology, user experience, technical communication, and manufacturing.

We’re seeking an Associate User Assistance Developer (UAD) in SAP Digital Manufacturing. In this role, you’ll be part of the development team, working closely with Product Owners, Products Designers, Software Developers, and Release Managers. As an Associate User Assistance Developer, your responsibilities cover the entire product process from product design to product release. We jointly make sure that user assistance is an essential asset of our product.

• Creates technical documentation and considers potential interdependencies between SAP products when designing user assistance (UA) deliverables
• Creates UA deliverables that enable users to deploy, administer, and use SAP software
• UA deliverables can include terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social media content
• Ensures that the UA deliverables in different media and documentation align with SAP standards and guidelines, and actively drives continuous improvement
• Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support
• Identifies the information needs of, among others, the users of UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussin

Role Requirements

• An eye for detail and a passion for delivering quality
• Proven experience in creating modern and easy-to-consume content
• You’re welcome to submit samples along with your application, such as academic essays, blog posts, scripted videos, and so on
• Excellent communication skills in written and spoken first-language level English
• A positive, open-minded, and collaborative personality with strong self-management skills
• Experience writing at an academic and/or professional level
• Ability to deep dive into the first principles of technical subject matte