Associate Technical Writer

at  Vena Solutions Inc

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. #LI-Remote
We are looking for an Associate Technical Writer to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the Product team working closely with Engineering, Design, Product Marketing, and Customer Enablement to create resources that help accelerate a user from novice to the power user. Customer performance is critical to Vena and the tools you will build will create a powerful impact on user adoption.

What you will do:

• Work with product managers, marketing, designers, developers, and other stakeholders, to obtain an in-depth understanding of Vena and the documentation requirements
• Produce and maintain world-class documentation, including user guides, use cases, integration guides, and UX copy (tooltips, walkthroughs, etc.)
• Build and maintain client aids beyond traditional documentation, such as online videos, guided tours, etc
• Learn complex concepts and communicate the information in a way that is engaging and understood by users at various levels
• Gather customer feedback on documentation to improve usability
• Act as an editor to ensure consistency across all client-facing documentation.
• Demonstrate the best-practice use of Vena functionality and administration of the application
• Continually seek opportunities to update product knowledge capabilities.
• Act in a mentorship role for junior members of the content team; provide guidance and feedback and conduct quarterly reviews
• Other duties as assigned

Does this sound like you?

• 1+ years of technical writing experience
• SaaS experience is preferred
• Working knowledge of code related to document development (e.g., HTML, XML or equivalent)
• Strong written and verbal communication skills and experience working with content in multiple mediums
• Experience working cross-departmentally to gather information and collaborate on projects

• Work with product managers, marketing, designers, developers, and other stakeholders, to obtain an in-depth understanding of Vena and the documentation requirements
• Produce and maintain world-class documentation, including user guides, use cases, integration guides, and UX copy (tooltips, walkthroughs, etc.)
• Build and maintain client aids beyond traditional documentation, such as online videos, guided tours, etc
• Learn complex concepts and communicate the information in a way that is engaging and understood by users at various levels
• Gather customer feedback on documentation to improve usability
• Act as an editor to ensure consistency across all client-facing documentation.
• Demonstrate the best-practice use of Vena functionality and administration of the application
• Continually seek opportunities to update product knowledge capabilities.
• Act in a mentorship role for junior members of the content team; provide guidance and feedback and conduct quarterly reviews
• Other duties as assigne