Associate Training Specialist

at  Fusion Health

Fusion Health is seeking a bright, motivated, and outgoing Associate Training Specialist to join our Operations team at our Woodbridge, NJ office location! This candidate will participate in dynamic and challenging projects to help with the design, delivery, and coordination of training initiatives for our healthcare software clients. We are looking for an ambitious team player who is target driven and passionate about achieving results.

ABOUT US:

Fusion Health was founded in 2006 and provides HealthTech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement-restricted communities.
Fusion Health has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, #38 in the NY Tri-State area, and #8 in New Jersey. Fusion has also been recognized by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States.
Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune!
We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, café, a gym, and an arcade! Our satellite office locations are also equipped with state-of-the-art technologies and similar amenities.
A positive culture is a core fundamental at Fusion. While we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality.
To date, Fusion has phenomenal retention of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission/vision, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health-related benefits, including medical, dental, vision, life insurance, and 401K.

We also offer numerous work-life enhancements such as:

• Work From Anywhere (WFA) program (up to 100 days WFA per year)
• 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year)
• Business casual dress code
• Easy-going corporate structure. We hate red tape.
• Accessible leadership.
• A REALLY COOL OFFICE (Click for Photos)

THIS ROLE LOOKS LIKE…

The Operations team is vital to our organization’s mission and growth. The Associate Training Specialist is responsible for delivering training sessions, conducting workshops, and providing support to correctional facility staff to ensure they effectively utilize our EHR system. This role will provide assistance with a multitude of projects that will enhance the Operations team’s success, such as:

• Lead training sessions for medical personnel, clinicians, administrators, and other relevant stakeholders, on the effective and efficient use of Fusion’s Electronic Health Record (EHR) system.
• Assist with development and revisions to training courses.
• Communicate technical information clearly to facilitate effective learning for both technical and non-technical personnel.
• Train internal and external personnel by conducting formal classroom courses, workshops, and seminars. These may be onsite at client(s) facilities, or conducted remotely.
• Conduct on-site training sessions for medical personnel, clinicians, administrators, and other stakeholders. These sessions may involve traveling to client facilities and conducting hands-on training workshops, seminars, and classroom courses to ensure effective and efficient use of Fusion’s Electronic Health Record (EHR) system.
• Assist with the creation of comprehensive training materials, user guides, and tutorials to enhance user understanding of the EHR platform.
• Provide support to facility staff, addressing questions, resolving issues, and troubleshooting problems related to training.
• Stay up-to-date with the latest developments in our EHR platform, as well as relevant industry trends, to continuously improve the quality of training and support provided.
• Maintain positive relationships with clients, gather feedback, and communicate client needs and concerns to the product development team for continuous improvement.
• Support End-Users on-site during the Go-Live of the EHR.
• Evaluate the effectiveness of training courses and identify areas for improvement to enhance the overall training experience.
• Assist with the creation and maintenance of the computer-based learning management system.

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:

• Bachelor’s degree from an accredited college or university in Adult Education, Instructional Design, Instructional Technologies, or a related field
• 1+ year(s) experience developing and providing technical or healthcare-related training
• Strong communication skills, both written and verbal, with the ability to explain complex concepts in a clear and understandable manner
• Passion for training and education, with a patient and supportive approach when working with diverse individuals
• Excellent knowledge of adult learning theories and models
• Strong organizational skills and the ability to manage time effectively to meet training and support needs
• Proficiency in Microsoft Office Suite and familiarity with remote training tools and technologies
• Ability and willingness to travel frequently, including overnight stays, to various client locations nationwide. Travel will vary in frequency and duration.
• Adaptability to flexible schedules based on client needs, which may include weekends and extended work hours during training sessions and EHR system implementations.
• Basic understanding of electronic health records or healthcare operations is a plus
• Experience with learning management systems is a plus
• Experience with Jira and Confluence is a plu