At Your Service Agent - Guest Experience Expert

at  Marriott International Inc

Job Number 24105914
Job Category Rooms & Guest Services Operations
Location Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

POSITION SUMMARY:

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Assign rooms according to guest requests and preferences whenever possible
• Handle general hotel enquiries, engage and inspire guests through each guest experience
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Please refer the Job description for details