ATAW99-2024-00602-Employee Contract-Receptionist-Cheyenne

at  State of Wyoming

GENERAL DESCRIPTION:

The Department of Workforce Services and Division of Workers’ Compensation’s objective is to provide a continuum of services to our customers, including re-employment. This position is crucial in supporting the return to work goal. This position builds the foundation for excellent customer service and builds positive relationships through our front desk contacts.

KNOWLEDGE:

• Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the Division of Workers’ Compensation.
• Knowledge of techniques for providing a high level of customer service.

MINIMUM QUALIFICATIONS:

None - See “Preferences”

• Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
• Performs various functions for staff and administration.
• Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
• Directs customers to appropriate claims analysts for case-specific information.
• Monitors and maintains fax machines/copiers and office printers.
• Distributes printed material appropriately.
• Performs troubleshooting and determines the need for professional technical assistance.
• Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
• Processes outgoing correspondence for mail or FedEx.
• Responsible for the disposal of confidential printed information.
• Researches and retrieves information from case files using computer Coresuite and imaging systems.
• Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
• Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities