ATM/Debit Card Ops Clerk I

at  COMMUNITY TRUST BANK INC

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job.
• Over six and up to 12 months of experience.
• Excellent PC skills and keyboarding ability.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Knowledge of Metavante CIS, Deposits and Card-base system are a plus.
• A general knowledge of accounting is highly recommended.

• Performs a variety of duties which may include reconciling of general ledger and deposit accounts, verification of ATM terminal G/L balances, review of maintenance and closed accounts on card-base, receipt and logging of returned mail and captured cards which may include mailing or shredding of ATM/debit cards, ordering and distribution of ATM supplies, organizing, sorting, and storing of retention records.
• Performs a variety of customer service tasks including but not limited to answering customer calls, address changes, issuing PIN reminders, adding accounts to and deleting accounts from the negative card file, ordering replacement cards, etc.
• Responds to emails from customers as well as customer support emails directly to the customer. Sends emails to the Fraud Alert Management department as well as other personnel within the bank. Expected to maintain multiple trackers and gather information for analysis.
• Performs a variety of branch service tasks that may include assistance in cash balancing of ATMs, research of outages, communication with first and second line service providers and vendors. Will assist in troubleshooting ATM issues remotely as well as by assisting branch personnel by phone.
• May be cross-trained on the preparation of various monthly and quarterly reports. Specific on-call duties and responsibilities are rotated each week between department personnel as well as a monthly rotation for other daily/weekly/monthly/tasks. During on-call period employee is expected to answer and log after hours calls/outages. The employee is responsible for keeping the department after-hours cell phone as well as a laptop during the time that they are assigned as on call.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.
• Perform other duties within the department as assigned.