ATM Service Technician - Northridge, CA area

at  Cook Solutions Group

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ATM Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our “We Make It Happen!” culture. Responsibilities include, but are not limited to, providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis.

1.Performs basic installation on ATM products (multiple manufacturers).
2.Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
3.Prioritizes and plans service calls.
4.Contacts customer with the estimated time of arrival.
5.Escalates problems when appropriate.
6.Reassigns calls when appropriate.
7.Accurately reports service data.
8.Interacts in a professional manner with customers and co-workers to foster positive relationships.
9.Supports service technicians in performing preventative maintenance inspections on conventional products.
10.Maintains effective communication with Business Management Team and Service Technician Team members.
11.Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
12.Develops a working knowledge of all operating standards, practices, and procedures.
13.Completes equipment cleanings as specified in service agreement.
14.Technicians may come in contact with cash in some incidents of maintenace of machines.