Authentication & Provisioning Specialist (m/f/d)

at  Vodafone

WHO YOU ARE

• Strong Active Directory / Entra ID, IT Operations and/or Services Management background
• Familiar with IT Services (e.g. network, server services, Cloud, Active Roles)
• In-depth knowledge of managed services and third parties
• Ability to communicate to global stakeholders/ SLT´s and across international and distributed teams

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can

As the Infrastructure Specialist Authentication & Provisioning you will have responsibility for the world-wide of Windows related authentication- and user provisioning services, such as Identity & Access Provisioning, Microsoft Entra ID, Microsoft EntraID sync.
You will ensure top-class service through consistent life cycle management and professional solution / service ownership. The specialist is responsible for the solution design and 24/7 operations. You will ensure SLA adherence for the services by providing solution documentation and transferring knowledge to our interfaces in the process chain (enabling the helpdesk and our suppliers to deliver a world-class service). Furthermore, you will be responsible for proper capacity management and reporting.
The impact of Active Directory and Entra ID is key for the business and it is one of the most revenue impacting services for Vodafone.

Your responsibilities might include:

• Accountable in terms of technology and functionality for both solutions in all local markets and group entities where Office IT provides their services
• End-to-end accountable for the entire lifecycle of the chosen products and accountable for adjusting and changing the services according to new business or cost optimization requirements
• Maintaining a good relationship with the vendors involved in the delivery of the solutions and assuring that these vendors meet their defined and agreed KPIs
• Advocating for the service and driving the marketing of dedicated solutions and supporting all service related projects
• Accountable for ensuring that customer requirements are understood and able to give advice and provide consultancy