Auto Parts Store Experienced Counterperson/Assistant Manager

at  Auto Parts Centres APC

Position Title: Auto Parts Store Experienced Counterperson/Assistant Manager
Location: Chatham, ON
Type of Employment: Full-time permanent
Compensation: Competitive wage commensurate with experience & comprehensive group benefits

WHO ARE WE LOOKING FOR?

• A dedicated individual looking for long-term employment and who is committed to working reliably 40 to 44 hours/week
• An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
• A team player with a strong work ethic, positive attitude and customer-focused mindset, looking for long-term employment with potential growth opportunities

POSITION SUMMARY

Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide excellent customer service to our valued customers by processing orders using your automotive knowledge, company database and parts catalogue. They will also assist the Store Manager in managing employee performance, behaviour, and productivity as well as assisting with employee training and development. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers and third-party customers.

KEY REQUIREMENTS AND EXPERIENCE

• Automotive aftermarket parts experience (customer service, sales, repair) required
• Customer service experience required
• Leadership experience required
• A valid G Driver’s License and a clean 3-year driver’s abstract
• Basic computer skills (e.g. ability to use Outlook, online database and web-based training)
• Basic mathematical skills, understanding of basic units of measure and ability to sort alphanumerically

DESIRABLE SKILLS AND ABILITIES

• Experience with order picking/shipping/receiving or dispatching an asset
• Strong communication skills (verbal and written)
• Positive attitude and a flexible mindset
• Attention to detail and excellent organization skills
• High level of professionalism
• Ability to multi-task
• Accountability and dependability
• Excellent ability to work independently and as a team
• Time management skills and prioritization skills with a deadline-oriented mindset
• Ability to make sound decisions
• Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
• Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
• Ability to understand, respond to and work with a diverse population

PHYSICAL REQUIREMENTS

• Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
• Ability to walk, stand, sit, climb, balance, twist, lift and bend on a regular basis

• Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
• Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary
• Assist with managing employee performance, behaviour and productivity (e.g., provide support and guidance, motivate employees, address areas of improvement and performance/behaviour concerns)
• Assist with training and developing employees to a high standard (e.g., training them on job-specific tasks and health and safety)
• Complete necessary paperwork (e.g. warranty forms) in an accurate manner
• Maintain overall store appearance by cleaning and organizing on a regular basis
• Pick, receive, ship, stock, organize and deliver auto parts orders when necessary
• Other reasonable duties as assigned by the management team