AutoGlass Service Centre Manager

at  OBrien Glass Industries Limited

We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Tamworth. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!

WHAT WE ARE LOOKING FOR

We are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include:

• Experienced and highly capable windscreen fitter
• Driven business manager and people leader
• Passion and dedication for business growth
• Customer focused with a commitment to delivering a first-class experience
• Work to budgets and towards key performance indicators
• Excellent verbal and written communication skills, capacity to develop relationships
• Strong people management, team leadership and influencing skills

THE ROLE

The Service Centre Manager is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include:

• Manage and maintain stakeholder relationships including customers, insurers, and local suppliers
• Lead and support the team by setting and meeting key performance indicators within agreed budgets
• Support the development of all team members by identifying and providing learning and growth opportunities
• Management of schedules of work to be performed on a daily / weekly basis
• Commitment to learning, growing and developing your team
• As a fitting manager, this role will be required to perform full windscreen repair and replacement fitting duties

We are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include:

• Experienced and highly capable windscreen fitter
• Driven business manager and people leader
• Passion and dedication for business growth
• Customer focused with a commitment to delivering a first-class experience
• Work to budgets and towards key performance indicators
• Excellent verbal and written communication skills, capacity to develop relationships
• Strong people management, team leadership and influencing skill