Autolend Recoveries Agent

at  Lendable

ABOUT LENDABLE

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We’re building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s newest unicorns with a team of just over 400 people
Among the top 10 fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.

YOUR EXPERIENCE

• Be a team player, flexible and able to work on your own initiative.
• Strong interpersonal skills, with the ability to establish effective working relationships at all levels.
• Excellent organisational skills and attention to detail for maintaining accurate records and documentation.
• Demonstrates a sense of urgency and good work ethic.
• Strong written and verbal communication skills.
• Rapport building with colleagues, customers and suppliers.Ability to work to deadlines.
• Problem-solving skills and the ability to operate comfortably in a fast-paced and changing environment.
  Life at Lendable (check out our Glassdoor page)
  > The opportunity to scale up one of the world’s most successful fintech companies.
  > Best-in-class compensation, including equity.
  > You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
  > Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
  > We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
  > We’re an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in Londo

ABOUT THE ROLE

We’re looking for a Recoveries agent to join our dynamic Collections team where you’ll connect with customers facing financial challenges, listen to their stories, and offer tailored, affordable solutions. Your empathetic approach will ensure our customers feel supported and understood, creating payment plans that foster long-term financial stability. You’ll also partner with our Recoveries team to manage vehicle collections efficiently, liaising with recovery agents and auction houses for timely recoveries.
As a Recoveries Agent, you’ll coordinate with external partners, respond to emails, and handle situations involving seized or impounded vehicles. Reporting to the Recoveries and Litigation Manager, you’ll provide essential administrative support within strict timelines, meeting the needs of our customers, third-party suppliers, and internal teams.

WHAT YOU’LL BE DOING

• Effectively respond to inbound customer and third-party supplier communications through multiple channels including debt collection agencies, recovery agents and auction houses.
• Initiate outbound communications (calls and emails) to recovery agents and other third-party suppliers when necessary.
• Evaluate customers’ financial circumstances to determine their ability to repay their arrears and recommend appropriate solutions.
• Follow company policies and legal regulations regarding financial support practices, including documenting all communication with customers and updating account information accurately in the company’s systems.
• Review potential accounts for placement with third-party suppliers and instruct appropriate suppliers accordingly.
• Issue Statutory Notices to customers including Notices of Default and Termination, as well as regulatory notices on post-terminated accounts.
• Deal with accounts where the vehicle has been seized and impounded.
• Perform administrative tasks to support internal and supplier operations, including training material preparation and other tasks as directed by management.
• Ensure that our customers are treated fairly at all times in line with Consumer Duty.
• Support the wider team and take the lead in the Recoveries and Litigation Manager’s absence.
• Stay up to date on industry trends, regulations and best practices in financial support and recoveries.