Automation Analyst

at  Engen

WHO YOU ARE:

You can analyze complex processes, identify inefficiencies, and develop effective automation solutions.
Your meticulous attention to detail ensures accurate implementation of automation processes and effective troubleshooting.
You possess strong problem-solving skills to address challenges and find innovative solutions.
You can manage multiple projects, prioritize tasks, and meet deadlines efficiently.
You have effective verbal and written communication skills to collaborate with stakeholders, document processes, and present findings.
You are a team player with strong collaboration skills, working seamlessly with cross-functional teams, including IT, business stakeholders, and vendors.

PURPOSE OF THE JOB:

The role involves managing the delivery of Automation Services and projects by collaborating with internal departments, vendors, and customers to define and set SLAs for both BAU and rollout projects. Responsibilities include overseeing financial management, ensuring process documentation, and providing weekly reports to stakeholders and business partners

WHAT YOU’LL HAVE DONE BEFORE:

Baseline:

• NQF Level 6 (Degree in Computer Science/ Management/ Information Systems, IT, or equivalent) or relevant certification
• Project Management experience
• Proven Negotiations Skills
• Retail Business Acumen
• Minimum 4 years’ project experience in management of Automation systems and infrastructure
• Understanding of Customer Relationship Management practices.
• Understanding of IT Integration
• Retail / FMCG

Advantageous:

• Project management qualification
• Familiarity with application and workload dependencies, architecture, and service level requirements
• Experience with applying IT Service Management processes such as ITIL
• Knowledge of technical reference architectures
• Understanding of IT Governance Processes
• Knowledge of automation and forecourt solutions environment.

EXCITING CHALLENGES YOU MIGHT FACE IN THE ROLE:

• Strategic Automation Initiatives: Developing and implementing innovative automation strategies that align with business goals and enhance operational efficiency.
• Complex Problem Solving: Addressing intricate automation issues and finding creative solutions to optimize processes.
• Cross-Functional Collaboration: Working closely with various departments to ensure seamless integration of automation solutions.
• Stakeholder Management: Balancing the needs and expectations of different stakeholders, including business units, vendors, and customers.
• Continuous Improvement: Keeping up with the latest automation technologies and trends to continuously improve and innovate.
• Change Management: Facilitating smooth transitions during automation implementation, ensuring minimal disruption to existing processes.