Automotive Receptionist

at  Paragon Honda

The Receptionist is expected to:

• Protect the legal, financial and moral well being of the dealership;
• Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;
• Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval;
• Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service.

JOB QUALIFICATIONS:

• High school diploma or the equivalent, preferred.
• One year of reception experience in a retail facility is desirable.
• Working knowledge of Outlook and Microsoft Office applications.
• One year of customer service experience.
• Professional communication skills.

PHYSICAL REQUIREMENTS:

• Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities.
• Required to lift up to 10 pounds.
• Required vision include the ability to adjust focus.
• Required to operate equipment in a safe manner at all times.
• Perform other duties as required.
  To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
  Leadership- the individual demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.
  Compliance - the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
  Customer Service-the individual understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.
  Ethics/Integrity - the individual represents tour dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
  Oral Communication-the individual clearly identifies and professionally expresses issues in positive or negative situations.
  Planning/Organizing-the individual prioritizes and plans work activities and uses time efficiently.
  Quality-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  Safety and Security-the individual observes safety and security procedures and uses equipment and materials properly.

• Ensure maximum productivity, customer service and cost control.
• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greets, communicates and guides customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
• Effectively communicate with and perform all job duties requested by management.
• Perform all other job duties as requested by management.
• Operate with integrity.
• Demand the highest ethical standards from self and others
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve customer complaints and adjustments.
  Job Requirements: