Automotive Service Advisor / ASM

at  Toyota of Greensboro

We are seeking a Assistant Service Manager/Advisor (ASM) to join our Service team.

REQUIREMENTS:

• Organized and friendly personality
• Attendance Mandatory
• Comfortable working on a Tablet
• Valid driver’s license and automobile insurance.
• Applicants must be age 18 and up
  All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Oversee flow of Service Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Work as the liaison between the technician and customer, providing vehicle reports, repair and maintenance recommendations.
• Ensures that the daily inventory of technicians’ time is consistently and ethically sold to service customers.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the highest customer experience and satisfaction.