Automotive Service Manager - Kirkland

at  Canadian Tire

Are you ready to join Canada’s most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

SUMMARY:

The primary purpose of the Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Auto Service Centre.

REQUIREMENTS:

• Inspect the work areas daily to ensure the auto center is maintained in good condition.
• Assess and improve team productivity by demonstrating strong leadership and fostering motivation and team spirit.
• Promote workplace safety and health procedures.
• Knowledge of market trends in the automotive service industry
• Ability to work effectively with auto parts ordering systems and computerized work order systems
• Good working knowledge of CoStar is an asset
• Valid driver"s license for province of employment
• Management experience in a customer service-oriented indutsry
• Management experience in the auto service industry is an asset
• Experience in a Canadian Tire Auto Service Centre is an asset

BACKGROUND CHECK REQUIREMENTS:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Employment Verifications
• Criminal Background Check
• Credit Check

• Reviews and implements Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
• Develops and implements a longer-term strategy and action plan to attract and retain customers.
• Coaches team members to provide excellent customer service.
• Improves sales and profitability for the Service Centre.
• Maintains quality workmanship through monitoring uniformed inspection guidelines.