Availability & Capacity Manager

at  Capgemini

ABOUT THE JOB YOU’RE CONSIDERING

Here we have a great opportunity to join our team as an Availability & Capacity Manager! As an Availability & Capacity Manager, you will ensure the efficient and effective management of IT resources to meet current and future business demands. Your primary responsibilities include overseeing the Capacity, Availability, and Demand Processes, and aligning IT capacity with business requirements. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through proactive problem management.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

YOUR SKILLS AND EXPERIENCE

• Ability to develop training material, schedule and facilitate training sessions for internal and external resources, and mentoring skills.
• Decent knowledge of computer systems, integration, and architecture concepts with experience in various analytical/reporting techniques supported by an understanding of statistics and quality management concepts.
• Understanding of cross-systems interrelations in the context of the global business process and understanding of Service Management Framework
• Quality documentation and report writing ability and experience working with 3rd parties
• General management skills (time management, communication skills, and staff management), experience in managing meetings, and problem-solving skills desired

The responsibilities of the Availability & Capacity Manager include, but are not limited to:

• Acting as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.
• Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements. Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, and provide capacity/availability trending information to allow for effective forecasting.
• Stakeholder Collaboration: Act as a subject matter expert for capacity and availability-related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.
• Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance and ensure service levels are met. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
• Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.

You can bring your whole self to work. At Capgemini, striving for equity, diversity, and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.