AVC Technology IT Support Specialist (VPSG4)

at  Court Services Victoria

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Court Services Victoria
Salary: $92,332 - $104,762
Occupation: IT and Telecommunications

Reference: VG/DJ6712C

• A great opportunity to join a dynamic team that supports in-court technology in Victoria’s courts and Tribunals.
• Audio Visual Communication (AVC) Technology (part of CSV Digital) is seeking an IT Support Specialist who has experience with Active Directory, network management, server experience, application management, packaging, and SOE deployment.
• Ongoing, full time, VPS 4 position

ABOUT US

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria’s courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria’s Supreme, County, Magistrates’, Children’s, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group’.
Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

AVC Technology supports the in-court technologies and audio visual needs, including video conferencing, evidence presentation and transcript recording within Victoria’s Courts and Tribunals.
The role is responsible for supporting the IT administration of both AVC Technology and Victorian Government Reporting Service (VGRS) network, servers and computers, including associated systems and applications used by Courts and VGRS.
Working in conjunction with the AVC Technology Systems Administrator with the day-to-day operation and provision on AVC Technology services.

The key aspects of the role includes but is not limited to:

• Performing system administration duties when required for Active Directory Services, management of network, servers, and computers.
• Providing a client desktop support for AVC Technology and undertaking immediate response to issues affecting court sittings.
• Providing expert advice and support to users and other technical staff and performing advanced problem-solving analysis and diagnosis to resolve technical and operational service delivery issues.
• Providing support and services specifically in relation to AVC Technology systems and facilities (including transcript production infrastructure) consistent with AVC Technology service delivery priorities and standards.
• Monitoring hardware, software, and system performance metrics.