AVP, Claims Manager

at  Chubb

AVP, Claim Manager
This Assistant Vice President position will have technical and administrative oversight of our General Adjusters who are responsible for handling the largest Property losses within our homeowner and commercial lines of business nationwide. (4-6 General Adjusters).

• Develop and train our General Adjuster and Claim Director as it relates to all aspects of large/complex loss handling and reporting.
• Ensure our General Adjusters, who are on a technical or management career path, are consistently handling losses across all lines of business (Best Practices, Recovery/Subrogation, Reporting).
• Deliver service‐focused continued development to the teams to ensure that the longer‐tailed claims with these groups start off with and continue through the end with service to the client in focus.
• Focus on all aspects of large loss handling including balancing time/travel/task management/early exposure recognition.
• Provide consistency in large loss reporting and related tools such as Signal Reserves, Claims Reporting Hub and EWS (Early Warning System). This includes claim over-claim accuracy combined with aggregate tracking of overall counts, movements, and closures.
• Build repeatable training using real‐time claims examples for the development of staff, leveraging the experience and skillsets of GAs to assist with training.
• Develop and track metrics specific to meeting our targets and goals specific to EGAs and Claim Directors.
• Provide continued training on early exposure recognition and reporting.
• Conduct field ride-alongs as part of training observations around scoping, experts/consultants management, and client communications.
• Coordinate with Property VP Claim Leader, Onboarding New Hire Trainer, and Property Estimation Trainer for coordinated year‐round planning.
• Working with the Large Loss Trainer, deliver uniform, initial coverage training on all Personal Lines HO policies inclusive of common endorsements, flood, non‐MP venues, WSG PL and Platinum contracts.
• Working with the Large Loss Trainer, deliver uniform coverage training on commercial coverage, including our Small Commercial, Benchmarq, and Customarq contracts.
• Utilize data tools such as ClaimSmart and Management Insights to track key metrics such as inventory, closing ratio, cycle time, aged pending, and average paid, to be reported on each month to measure changes/improvement.
• Close coordination/contact with all RDMs as it relates to ensuring proper staffing across the country for claims intake.
• Present to senior claim leaders and business partners covering detailed assessment of losses and industry trends driving volatility.
• Coordinate and collaborate with other internal claim areas; actuary, optimization, L&D, regional claim executives, and NDU.Close coordination with our national general adjuster team around file standardization, best practices, market trends, performance, and goals.