AVP, Premier Service Manager - Wealth and Personal Banking

at  HSBC

Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high calibre professional to join our team as an AVP, Premier Service Manager.

Requirements

• Degree holder with relevant experience in a retail banking environment
• Strong banking and product knowledge will be an added advantage
• A team player who is self-motivated and customer service oriented
• Possess excellent interpersonal and communication skill

• Providing dedicated support to Relationship Managers for their customers’ servicing related matters
• Maintain customer service excellence, greeting and serving our customers with the highest service standards
• Manage customer queries, issues, feedback and complaints with appropriate advice/solutions
• Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customer’s financial needs
• Understand and exercise Know Your Customer and Customer Due Diligence knowledge to ensure clientele suitability for HSBC during onboarding
• Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
• Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
• Attend to the operational needs of the branch and business where required by Line Managers or Branch Director
• Other ad-hoc duties required when necessary

Requirements

• Degree holder with relevant experience in a retail banking environment
• Strong banking and product knowledge will be an added advantage
• A team player who is self-motivated and customer service oriented
• Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.