AVP, Risk Marketplace, Customer Platforms

at  TD Bank

Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Governance & Control
Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
Department Overview:
Our vision to be the Better Bank is grounded in our purpose-driven and forward-focused strategy. Amidst a rapidly changing landscape, we know that technology plays a critical role in achieving this vision and delivering on our strategy. It also signals the need to accelerate investment in emerging capabilities to adapt to the changes happening around us and respond to customer needs more quickly. To accomplish this, we’re evolving our platforms, introducing key enterprise practices and re-imagining our customer journeys as part of the Next Evolution of Work (NEW).
NEW will empower colleagues to make decisions faster, work more efficiently and quickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW will enable us to move with purpose towards common goals, simplify how we work and elevate how we deliver customer value. As part of NEW, you’ll have the opportunity to be part of a new way of working while making an impact on the future of banking.
As part of the First Line of Defense (1B) Risk Marketplace (RMP) for the Customer Platform, you’ll be working closely with leaders and teams who are designing, engineering and maintaining and owning the Customer Platform (TD Insurance, Customer Engagement, Servicing, ATM, and Customer Contact Centre) technology assets and capabilities at TD.
Job Description:
The successful candidate will lead a high performing, dedicated team of governance, risk and control colleagues (together, a 1B RMP for all Risk categories) who provide advice, support and challenge of key risks in respect of work and initiatives undertaken by the Customer Platform. As an important member of the 1B and Customer Platform leadership team, the successful candidate will be key stakeholder in delivering successful outcomes while ensuring issues are appropriately identified, escalated where required and risks mitigated.
Working in an Agile method, and as part of the Bank’s transition to NEW, this leader will play an integral role in supporting the establishment and ongoing strength of first line risk assessment, governance, risk and control within the Platform.
The successful candidate will have the opportunity to immerse themselves directly in a wide variety of interesting and novel initiatives, as the Platform will drive the “how” to deliver successful customer outcomes for a wide variety of businesses. As part of the launch of NEW, this AVP will also be critical in supporting the maturity and enhancement of the RMP and the Platform itself; they will provide critical feedback and insights to continuously enhance and adapt the RMP model to best support the Platform.
Superior organizational and communication skills are very important in this role as the leader will act as a trusted advisor and partner, providing effective guidance and support and effective challenge. The ability to understand, identify and help mitigate a wide variety of risks and issues across the lifecycle of change is critical to this role and the RMP team overall. As such, the AVP will be a proven leader who can think innovatively, drive change and guide teams on implementing new and sometimes complex requirements. They will have an interest in innovation and in helping drive self-serve experiences for customers.
Finally, they will effectively foster strong and collaborative relationships with multiple stakeholders – this is critical to the role as they will routinely meet with a very broad set of business and lines of defense across the Bank.

Key Accountabilities:

• Lead a group of highly skilled 1B practitioners who will enable the achievement of Platform Objectives while operating within the Bank’s Risk Appetite
• Understand and help drive successful change for multiple applications
• Perform risk identification and challenge across change activities, processes, and controls
• Identify, monitor, and prioritize the remediation of risk and control gaps or issues
• Work closely with other governance and control teams to consider and monitor “day 2” requirements, issues and risk and control activities
• Provide governance, risk, control and related expertise to the Platform Owner, Product Families, and Product Groups within the Platform
• Appropriately report on risks and issues per NEW standards and using appropriate tooling; provide requisite information for transparent and standardized enterprise scorecards, KIs, reporting etc.
• Supports the development of talent within the RMP team, fostering a collaborative environment
• Demonstrate excellent judgment and the ability to effectively escalate issues and concerns quickly and to appropriate leaders and control areas
• Build strong, effective relationships with risk and control partners, enabling speed of decision making and facilitating transparent and timely communication of key information and potential risks
• Bring a strong understanding of legal, regulatory, risk and governance landscape pertinent to the Platform
• Foster and actively contribute to creating an inclusive and diverse team
• Proactively inform themselves on risk policy changes and key changes in laws and regulations

Job Requirements:

• 15 years Risk management, governance or related experience required
• Direct hands-on experience in a Risk Management function preferred
• Any Legal, Cyber, Technology, AML, and Regulatory experience is an asset
• Experience in Data, Privacy, digital, Technology, Legal, Compliance, or related areas
• Highly motivated self-starter with ability to drive change
• Resilient under pressure with proven ability to take independent action to achieve results
• Proven ability to develop and maintain strong relationships with control partners groups
• Excellent written and verbal communication skills
• Ability to thrive in an environment with a high level of ambiguity; able to adapt to changing requirements and situations with maturity and efficiency
• Proven people management skills including experience in developing people and creating inclusive team environments
• Strategic thinker with ability to understand larger contexts, strategic goals and enterprise impacts
• Superior analytical and problem-solving skills

Specific Educational Requirements/Accreditations:

• Post -Secondary education

Additional Information:
Associate Vice Presidents (AVPs) at TD Bank Group contribute to the overall reputation of TD. As executives, AVPs help to set the ethical, organizational and performance standard for the teams they lead and exemplify how an effective performance and development culture functions day to day. An AVP is expected to guide his/her team, collaborating as appropriate with TD partners, to deliver excellent results in both the short and long term.

AVPs promote adherence to TDBG’s vision and purpose to be the better bank, and to enrich the lives of customers, communities and colleagues. As part of the general management of their function, AVPs are accountable to deliver against TD’s five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work

Develop our colleagues; embrace diversity and respect one another
Who We Are:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement:
Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French.

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we wor