AWAY Spa Receptionist (Spa Service Expert) - W Prague - Pre-opening

at  Marriott International Inc

Additional Information EU Nationality or work permit for the Czech Republic needed
Job Number 24053342
Job Category Spa
Location W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.
Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together.
W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it.
W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.

JOB SUMMARY

As an Away Spa Receptionist, the responsibility is to provide exceptional customer service and administrative support to guests and talent in the spa facility. Your duties include greeting and welcoming guests, scheduling appointments, answering phone calls, and responding to inquiries about spa services and packages. You will manage the spa’s appointment book, ensuring accurate scheduling and coordinating with spa therapists and other talents to optimize appointment availability. Additionally, you will handle client check-ins and check-outs, process payments, and maintain guests records and confidentiality. You may also assist with retail sales of spa products and merchandise, as well as maintain cleanliness and organization at the reception area. Your goal is to create a positive and professional first impression for guests, ensure smooth operations, and contribute to overall guests satisfaction and loyalty. Strong communication, organizational, and multitasking skills, as well as a friendly and approachable demeanor, are essential for success in this role.

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move up and down stairs and/or service ramps.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).