Azure Support Analyst

at  Perficient

WHY IS PERFICIENT THE BEST OPTION?

Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together
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JOB SUMMARY

Perficient currently has a career opportunity for a Azure Support Analyst in our Monterrey, Mexico office. The Support Analyst is a seasoned technical consultant with 3+ years of experience supporting Microsoft Cloud environments and is considered an expert in their field. The Support Analyst will serve as a technical leader and support the creation and delivery of Azure Managed Services Offerings designed to meet customers’ business needs. This individual should have a mastered understanding of the industry-standard concepts for Azure environments and Networking Infrastructure. This individual should have an interest in providing technical pre-sales support for Azure with enterprise level customers. This position requires deep expertise in Microsoft cloud technologies, strong relationship skills and excellent communication skills.

What do you need to come aboard?

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Proven track record of leadership roles delivering support solutions
• Demonstrated success in performing work on large consulting projects
• Proficient in authoring, editing and presenting technical documents
• Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
• Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources
• Experience working with a globally distributed team
• Desire to mentor younger team members and develop their skills
• Experience working on multiple concurrent projects
• 3+ years of Microsoft M365 / Azure experience
• 1+ years of Microsoft Power Apps / Power Automate / Power Platform experience
• Provide support for the Microsoft Power Platform
• Troubleshooting functional issues with Power Apps applications

To Rock This Role, You Should

• Analyzes, defines, and documents Functional, Technical and Business Requirement
• Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
• Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
• Stay abreast of latest Microsoft-based cloud technologies
• Actively researches technologies
• Demonstrates competency of practice through internal and external thought leadership
• Minimum 3 years designing and delivering Microsoft cloud-based technologies
• Troubleshooting performance issues with Power Apps applications
• Providing solutions for defects found in production Power Apps applications
• Providing best-practice recommendations for Power Apps
• Assist Citizen Developers with Power Apps
• Provide estimates for user stories
• Providing high-level estimates for key business proposals
• Experience with server virtualization, storage, and networking
• Excellent problem-solving skills
• Be independent and self-driven
• Must be open to travel
• Certifications in Microsoft cloud tech

What can we offer you?

• Law benefits
• Certifications
• Internal & External Courses
• English Classes
• Medical Insurance (Personal and Familiar)
• Life Insurance
• Savings Fund
• Pantry Vouchers
• Additional Holidays

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• Analyzes, defines, and documents Functional, Technical and Business Requirement
• Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests
• Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget
• Stay abreast of latest Microsoft-based cloud technologies
• Actively researches technologies
• Demonstrates competency of practice through internal and external thought leadership
• Minimum 3 years designing and delivering Microsoft cloud-based technologies
• Troubleshooting performance issues with Power Apps applications
• Providing solutions for defects found in production Power Apps applications
• Providing best-practice recommendations for Power Apps
• Assist Citizen Developers with Power Apps
• Provide estimates for user stories
• Providing high-level estimates for key business proposals
• Experience with server virtualization, storage, and networking
• Excellent problem-solving skills
• Be independent and self-driven
• Must be open to travel
• Certifications in Microsoft cloud tec