B2B Customer Service Representative

at  Randstad

B2B Customer Service Representative Ad (12-Month Contract) - Auckland CBD
Build rewarding business partnerships. Be the hero of exceptional service.
Are you passionate about building strong relationships and exceeding client expectations? Do you thrive in a fast-paced environment where you can make a real impact? Then we want you on our dynamic Auckland CBD team!
In this exciting 12-month contract role, you’ll be a B2B Customer Service account manager, ensuring our valued business clients have an exceptional experience at every touchpoint.

Here’s what you’ll do:

• Become a client champion: Collaborate with clients to build strong, trusting relationships that foster long-term partnerships.
• Master problem-solving: Provide exceptional customer service through inbound calls, live chats, and emails, proactively resolving inquiries and going the extra mile to impress.
• Grow client value: Leverage your understanding of B2B needs to identify upselling and cross-selling opportunities that enhance client success.
• Team player extraordinaire: Work seamlessly with internal teams to deliver exceptional client experiences and resolve complex issues effectively.
• Data-driven decisions: Analyze performance metrics to identify areas for improvement and implement strategies to boost client satisfaction.

Are you a perfect fit?

• You have proven success in a B2B customer service environment (bonus points!).
• You’re a communication champion with excellent written and verbal skills, and a knack for building strong relationships.
• You understand B2B customer needs and expectations inside-out.
• You’re a problem-solver with a proactive approach and a passion for exceeding expectations.
• You’re a continuous learner who thrives in a fast-paced environment and can manage multiple priorities effectively.

We offer:

• A competitive salary of $68,748 per annum.
• The opportunity to work within a dynamic and supportive team.
• Be part of a global company introducing innovative products.

Bonus points:

• This is not a cold calling role (phew!).
• We are only accepting applications from candidates eligible to work in Aotearoa New Zealand.
• This is an in-office position and is not a hybrid role.

Ready to join our team? We can’t wait to hear from you!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Become a client champion: Collaborate with clients to build strong, trusting relationships that foster long-term partnerships.
• Master problem-solving: Provide exceptional customer service through inbound calls, live chats, and emails, proactively resolving inquiries and going the extra mile to impress.
• Grow client value: Leverage your understanding of B2B needs to identify upselling and cross-selling opportunities that enhance client success.
• Team player extraordinaire: Work seamlessly with internal teams to deliver exceptional client experiences and resolve complex issues effectively.
• Data-driven decisions: Analyze performance metrics to identify areas for improvement and implement strategies to boost client satisfaction