Background Screening Specialist, Public Records

at  Ministry Brands

Ministry Brands is looking for a Background Screening Specialist, Public Records to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What you’ll do

As a part of Ministry Brands, we are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma, and Tampa, Florida. We currently have an opening for a Background Screening Specialist on our Public Records team. Our purpose is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service, and commitment to excellence.

• Process Public Record searches which include, but are not limited to: State Criminal Records, County Criminal Records, Federal Criminal Records, MVRs, Credit Reports, Business Credit Reports, Nationwide Database, SSN Traces, Homeland Security Reports, Worker’s Comp Records and Bankruptcy Results
• Enter customer orders as needed
• Research Criminal Record and Nationwide Database hits
• Deliver completed reports
• Ensure accurate and prompt turnaround on all search results
• Provide and maintain an in-depth working knowledge of all searches and client guidelines
• Input thorough and accurate notes when determining the adjudication result on an applicant
• Meet personal and team qualitative and quantitative production targets
• Tracking, routing, and redirecting information to the correct resources
• Criminal research, understanding dispositions verbiage, and reporting guidelines
• Understanding employment background screening compliance
• Perform all tasks within the regulations and compliance standards of our accreditation

Who you are

• 3+ months of related experience in verifications, criminal research, customer support, or a customer-facing role
• A two-year degree from a college or technical school or an equivalent combination of education and experience is preferred
• Intermediate level of skill in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrated ability to learn and understand basic office software applications
• Ability to provide coaching and training to peers
• Excellent verbal and written communication, organization and follow-up skills
• You have strong relationship-building skills and the ability to work both individually and as a member of a team
• Ability to work effectively and accurately within a fast-paced, deadline-driven environment

Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• Process Public Record searches which include, but are not limited to: State Criminal Records, County Criminal Records, Federal Criminal Records, MVRs, Credit Reports, Business Credit Reports, Nationwide Database, SSN Traces, Homeland Security Reports, Worker’s Comp Records and Bankruptcy Results
• Enter customer orders as needed
• Research Criminal Record and Nationwide Database hits
• Deliver completed reports
• Ensure accurate and prompt turnaround on all search results
• Provide and maintain an in-depth working knowledge of all searches and client guidelines
• Input thorough and accurate notes when determining the adjudication result on an applicant
• Meet personal and team qualitative and quantitative production targets
• Tracking, routing, and redirecting information to the correct resources
• Criminal research, understanding dispositions verbiage, and reporting guidelines
• Understanding employment background screening compliance
• Perform all tasks within the regulations and compliance standards of our accreditatio