Band 3 IT Service Desk Administrator - 6 months Fixed Term Contract

at  Avon Wiltshire Mental Health Partnership NHS Trust

A) Technical Administration1) To ensure that all required system administration activities are carried out in a structured and timely manner.2) To provide excellent customer service at all times (e.g. call answering and on emails) B) User Account & Workgroup Administration1) Checking authorisation forms for validity, creating User accounts and authorising account changes using Directory Manager.2) Ensuring that the information held is accurate.3) Making modifications to user accounts and Workgroups etc. and deleting them when necessary.4) Ensuring that the Trusts security measures, specifically with regard to the use of network accounts etc,. are adhered to.5) Sending and processing of Leaver and Joiner notifications.6) Responding to information requests from other internal support teams.
C) Local Administration of NHS Directory1) Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail Directory which includes the following tasks: -2) Ensures the Trusts directory is kept up to date and appropriate information is being passed to the national directory service.3) Ensures that starters and leavers of the Trust are recorded in the Trusts directory.4) Responds to and rectifies any reported data quality problems.5) Performs any other housekeeping relating to the link between the Trusts directory and the national directory service.6) Acts as liaison point for the national directory service on changes to centrally-managed directory data. D) Local Administration of NHSMail (Email)1) Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail service which includes the following tasks: -2) Creates and manages shared mailboxes.3) Creates group calendars and other resources.4) Reminds users to check delegated permissions on a regular basis.5) Monitors and acts upon reports from the NHSMail service regarding user registrations and user activity.6) Acts as a liaison point between the Trust and the NHSMail Helpdesk to ensure that password resets, changes to mailbox sizes and creation of /changes to distribution lists are acted upon. E) Other1) When the IT Service Desk is working at capacity this post may be called upon to provide cover (primarily answering telephones).2) Undertake such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the Manager

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