Band 3 IT Service Transition Manager

at  Office of Nuclear Regulation

Job Description

PERSON SPECIFICATION

ONR is committed to being an inclusive employer and we welcome and encourage applications from all applicants. We will make reasonable adjustments and
adaptations to ensure the recruitment process is inclusive and barrier-free. For
example, providing job descriptions in alternative formats, and providing.
communication support and accessible venues. If you would like to discuss how we
can support you, please contact (ONR.Human-Resources@onr.gov.uk or Stephanie Glen – 0203 028 0381) will be able to provide further information and discuss any reasonable adjustments you may need during the recruitment process.
We will offer an interview to disabled people who meet the minimum criteria for the role. Applicants also have the choice to opt into our Guaranteed Interview Scheme when completing their application where we will offer an interview to disabled people who meet the minimum criteria for the role.
ONR recognises it has a role to play in helping those leaving the Armed Forces (veterans) and have introduced a Guaranteed Interview Scheme for veterans. This is part of a government initiative known as the ‘Great Place to Work for veterans. Veterans are officially defined as anyone who has served for at least one day in His Majesty’s Armed Forces (Regular or Reserve). All veterans who meet the minimum criteria for a role will be invited to interview and they have the choice to opt into this scheme when completing their application.

To be eligible to apply for roles under the initiative, veterans must meet certain eligibility criteria below.

• have served for at least one year in His Majesty’s Armed Forces (as a Regular
• or Reserve)
• be in transition from, or ceased to be a member of, His Majesty’s Armed
• Forces; and
• not already be employed by ONR.

ESSENTIAL QUALIFICATIONS

• Information Technology Infrastructure Library (ITIL) Foundation V3 minimum or equivalent.

DESIRABLE QUALIFICATIONS

• AMPG Change Management Foundation Certificate or equivalent - Desirable.

JOB PURPOSE

As part of its 2025 strategy ONR is committed to being a modern and transparent regulator, delivering trusted outcomes and value. We are making substantial investments in new digital technologies and skills to enhance our regulatory processes and management of information.
The Service Transition Manager is responsible for ensuring all new & updated IT services smoothly transition into the relevant production environment without compromising within the Information Technology & Delivery Directorate (ITDD). The IT Service Transition Manager accepts products, determines whether they are fit for purpose and assesses readiness against agreed service acceptance criteria. The role also ensures that proposed solutions are sustainable, supportable, maintainable, and fit for purpose.

ABOUT THE ROLE

The primary responsibility of the Service Transition Manager is to liaise with the various business functions to ensure all changes are both delivered in a sustainable fashion and can be implemented without impacting the business by compromising its environments. The role ensures all service transition and change is delivered within the lifecycle of change delivery.
As the Service Transition Manager your role is responsible for the delivery of a great customer experience to ONR stakeholders. You will make recommendations on go-live, early life support and service acceptance, whilst ensuring that the acceptance criteria is understood by the wider IT Operations team. As the manager for all transitions into Operations this role will be responsible for setting and managing the acceptance criteria and setting the standard for IT project delivery.

PRINCIPAL RESPONSIBILITIES

• Responsible for designing and leading the team to administer the approach for managing IT service transitions and change.
• Make recommendations on go-live, early-life support and service acceptance.
• Ensure that the acceptance criteria are understood by the wider IT operations.
• Manage operational readiness review on behalf of ITDD.
• Reporting on service transition, change, category, and success rate and taking remedial action in response to any negative trends
• Ensuring service transition resources are in place to support successful service delivery.
• Embed all change and service transition processes throughout the ITDD team, the organisation and associated third parties.
• Responsible for decision making on change implementation slots.
• Ensuring personal knowledge and exposure to change management and service transition methods remains up to date, appropriate and relevant.
• Ensuring that the capacity and capability of the team match its current and future requirements.
• Responsible as Career Development Manager (CDM) for IT service delivery colleagues, ensuring that they fulfil their job requirements and are encouraged to develop their skills when opportunities arise.

To be eligible to apply for roles under the initiative, veterans must meet certain eligibility criteria below.

• have served for at least one year in His Majesty’s Armed Forces (as a Regular
• or Reserve)
• be in transition from, or ceased to be a member of, His Majesty’s Armed
• Forces; and
• not already be employed by ONR