Band 3 Training and Education Administrator - Kingswood Civic Centre

at  Avon and Wiltshire Mental Health Partnership NHS Trust

The Learning & Development Team is looking for an enthusiastic and competent Administrator to join our Dynamic Administration team. Based at Kingswood Civic Centre you will undertake a wide range of tasks involved in the administration of successful trust wide training events, including booking venues, use of the LEARN system, as well as bespoke support to Trainers who run the courses. The work is varied and interesting liaising with various stake holders both internal and external, and a range of training opportunities will be available to help you develop your skills.

We look forward to hearing from you, come and excel within a team that thrives on delivering exceptional customer service! For an informal discussion please phone Marney Albert Learning & Development Administration Manager 0117 472 8159

• To provide a range of administrative and clerical support to the management, apprenticeship co ordinator and training team for both the Training, and Medical Education Departments.
• To undertake the organisation and co-ordination of a range of training events, liaising with learning co-ordinators, trainers, associate trainers, managers, participants & venues as required, ensuring all arrangements are carried out efficiently and promptly and using initiative to resolve problems.
• To contribute to the efficient operation of the Training and Education Management systems through the accurate maintenance of filing systems and inputting of data.
• To provide support to trainers at training venues; for example to assist in registration, room setup etc.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

GENERAL DUTIES:

• Maintain and update training and education management systems for audit and reporting purposes. (Training will be provided).
• Co ordinate course venues, refreshments and course resources ensuring accurate information is shared with attendees.
• Providing administrative support to L&D Trainers and Clinical Fellows, which can include reports, organising meetings, and occasional minute taking
• Responding to general enquiries coming into the office including, telephone, face to face, written inquiries and email, taking & passing on messages as required.
• Behaving courteously and efficiently at all times, ensuring a positive approach to any difficulties, and that all callers are responded to promptly and politely.
• Act as a liaison and contact point for the education, training and management team.
• Deal courteously with staff, patients, relatives and members of the public whilst maintaining confidentiality.
• Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.
• Ensuring that all work done is consistent, and in line with agreed pro-forma, to ensure that all materials originating from the departments are of high quality, giving a professional and reliable service to all staff.
• Liaise and provide administration support to the Apprenticeship Co-ordinator as required.
• Liaise with other internal and external services as appropriate .

OTHER DUTIES:

• Any other duties as requested which are commensurate with post and grade.