Band 4 Clinical Services Lead Administrator - Kingswood Civic Centre

at  Avon Wiltshire Mental Health Partnership NHS Trust

Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Manage the organisation of key meetings including business meetings and conferences, grievance hearings etc.
and compile and prepare agendas and supporting papers for meetings. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system. Interpret and advise on data and office management functions and implement relevant procedures.
Consider line management issues and decide on a course of action to be taken. Day to Day line management: Carry out supervision sessions on a monthly basis Undertake appraisals Provide immediate guidance and assistance in problem solving Agree/monitor absences in regard to Annual leave, flexi time, sickness Workload management Prepare and present reports and a range of complex information in a range of formats including the production of scorecards, KPIs, performance reports and ad-hoc reports. Collect performance data and produce monthly performance reports as required and directed by the Business Coordinator. Ensure that appropriate systems are developed and maintained to prompt bring forward information or follow-up that is required for appointments, meetings and projects etc.
and for outstanding work that has been requested by a certain deadline. Take and distribute formal minutes as necessary. Set up and manage effective office management/filing systems to support the service delivery. May need to arrange rotas/staff cover

Please refer the Job description for details