Band 8a - Getting Advice Clinical Service Manager

at  Avon and Wiltshire Mental Health Partnership NHS Trust

We are looking for a band 8 Clinical Service Manager to join our Getting Advice team. The Getting Advice team has recently expanded due to further development to help to improve CYP experience of accessing services and getting the right support at the right time. A number of new clinical posts have been developed within the Getting Advice team to support the expansion. The Getting Advice team help improve children and young people’s access to mental health services across Bristol, North Somerset and South Gloucestershire.
The CAMHS Getting Advice function which is the “front door” for children and young people referred to our community and specialist services but are not presenting with a suspected Eating Disorder. The Clinicals service manager will be responsible for the delivery and development of the service and line management of staff.
The post holder would work alongside locality CAMHS teams and partner agencies to ensure good working relations and good outcomes for CYP. The Getting advice team provide triage of all referrals to community CAMHS and consultation to professionals. The team consist of Team Managers, Primary Mental Health Specialists for schools and Mental Health Practitioners.
The team are a diverse team and are committed to staff development and staff well being with excellent supervision and CPD opportunities. We have regular reflective groups and process groups to support with the clinical work.
To take management and leadership responsibility for the operational delivery of services within the designated service area.
To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the CAMHS Head of Operations and CAMHS Senior Manager .
To ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working. Collaboratively to find solutions which improve patient flow and experience.
To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.
To ensure involvement of the team managers in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks.
To contribute towards the management of identified projects within the service area.
To join the CAMHS Management on-call rota and provide out of hours support to clinicians on management issues that require urgent escalation.
To manage the performance of individuals and teams required to ensure the clear delivery of Trust, LDU, Area and service area objectives.
To manage the allocated budget for the service area within Trust Standing Financial Instructions, delivering key financial planning actions at key stages of the Trust’s annual business planning cycle.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
To take management and leadership responsibility for the operational delivery of services within the designated service area.
To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the CAMHS Head of Operations and Clinical Lead.
To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions which improve patient flow and experience.
To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers.
To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trust’s overarching Integrated Business Plan.
To deliver operational services in line with national, Trust and LDU strategic objectives and policies.
To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.
To ensure involvement of the team managers in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks.
To contribute towards the management of identified projects within the service area.
To contribute to the maintenance of the Trust estate from which LDU services are delivered; engaging with hotel services management structures to ensure facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved.
To join the CAMHS Management on-call rota and provide out of hours support to clinicians on management issues that require urgent escalation.
People Management
To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate team establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, Investigations and grievances

Please refer the Job description for details