Banff Gondola, Food and Beverage Outlets Manager

at  Pursuit Collection

What will be your daily pursuit?:
Oversee an incredible dining experience in all Food & Beverage operations including; Northern Lights and Castle Mountain Coffee Company.
Compensation:
The wage for this role is based on experience.

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Continue to drive exceptional guest and team experiences
• Assisting and investing in hiring talent, training, coaching, development and retention of team members
• Lead the day-to-day floor operations focused on consistently delivering exceptional guest service standards and increasing sales
• Create a culture of empowerment, teamwork, continuous improvement and a passion for providing exceptional service
• Anticipate challenges with a collaborative solutions driven strategy that will enhance the performance of the Gondola food and beverage operations
• Preparation of monthly forecasting and reports and assist in the development, implementation and monitoring the budget to maximize revenues
• Participate in the budgeting process – develop, implement and manage the budget, forecast, inventory and operating cost for the various outlets to maximize revenue and manage expenses
• “Safety First”. Team and guest safety is our first priority to maintain our reputation as an industry leader
• Ability to manage all F&B and day-to-day operations within budgeted guidelines
• While reporting to the Director of Food & Beverage, establish strong partnerships with the Gondola leadership team and all Pursuit Collection leaders
• Collect, communicate and lead the efforts to know and understand our guests, guest trends, innovation, and product development
• Be with the team and guests to obtain feedback on product quality and service levels; follow up and communicate feedback from guests and team to improve overall experience
• Assist with planning, innovation and execution of functions and events
• Creatively assist in development and implementation of F&B promotions for Sky Bistro, Northern Lights and Castle Mountain Coffee Company

What skills and experience do you need for this job?:

• 5+ years of experience in elevated hospitality and travel industries experiences
• Proven high end food and beverage leadership experience
• Wine knowledge and high volume dining management experience
• Thrives in a fast paced and high energy work environment
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS, Micros, Opentable)
• Experience with best in class operating systems, training, staff development and the operational management of large and complex operations
• Expertise in building relationships and working on teams across all levels of an organization, particularly with operating teams, line supervisors, seasonal staff from a broad range of cultural and ethnic backgrounds
• Able to create “followership” through modelling our core values and best practices
• Experience with financial management and creating strong employee and guest satisfaction
• Ideal candidate would have strong experience across a broad range of food and beverage activities, meetings/events and functions
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

• Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing:

• Continue to drive exceptional guest and team experiences
• Assisting and investing in hiring talent, training, coaching, development and retention of team members
• Lead the day-to-day floor operations focused on consistently delivering exceptional guest service standards and increasing sales
• Create a culture of empowerment, teamwork, continuous improvement and a passion for providing exceptional service
• Anticipate challenges with a collaborative solutions driven strategy that will enhance the performance of the Gondola food and beverage operations
• Preparation of monthly forecasting and reports and assist in the development, implementation and monitoring the budget to maximize revenues
• Participate in the budgeting process – develop, implement and manage the budget, forecast, inventory and operating cost for the various outlets to maximize revenue and manage expenses
• “Safety First”. Team and guest safety is our first priority to maintain our reputation as an industry leader
• Ability to manage all F&B and day-to-day operations within budgeted guidelines
• While reporting to the Director of Food & Beverage, establish strong partnerships with the Gondola leadership team and all Pursuit Collection leaders
• Collect, communicate and lead the efforts to know and understand our guests, guest trends, innovation, and product development
• Be with the team and guests to obtain feedback on product quality and service levels; follow up and communicate feedback from guests and team to improve overall experience
• Assist with planning, innovation and execution of functions and events
• Creatively assist in development and implementation of F&B promotions for Sky Bistro, Northern Lights and Castle Mountain Coffee Compan