Bank Administrator

at  Spire Healthcare

ADMINISTRATOR | WREXHAM | FLEXIBLE WORKING HOURS | £11.48 PER HOUR

Spire Yale Hospital, Wrexham is currently looking for an experienced Administrator to join our team on an bank/occasional basis.
Spire Yale Hospital is one of North Wales’ leading private hospitals and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
Working hours: Flexible working hours
Contract type: Bank/Zero hours
As Administrator, you will ensure the provision and maintenance of an efficient patient administration service within the hospital, including In/Outpatient Bookings, Receptions, X-Ray and Physiotherapy.
You will also provide information to patients, consultants and other relevant departments in a timely and courteous manner.

WHO WE ARE LOOKING FOR:

• Good standard of secondary education with demonstrable literacy and numeracy skills
• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• IT literate and a competent user of the MS Office suite of products

• Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
• Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
• Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
• Maintain departmental electronic and manual filing systems accurately
• Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
• Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate