Bank Recon Team Lead

at  MultiChoice Group

Designation:
Bank Recon Team Lead
Category:
Group Finance
Level:
Closing date:
23 May 2024
Position Type:
Permanent
Location:
MultiChoice City

JOB DESCRIPTION:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!

EXPERIENCE

Required

• 2+ years working experience in a bank reconciliation environment
• Excellent knowledge of Portuguese language (written & spoken)
• Proactive, self-starter capable of driving results without supervision
• Excellent leadership, teamwork and communication skills
• Proven ability to resolve problems
• Detail oriented, Analytical, Investigative, problem solverPreferred
• Experience in working with the Angola & Mozambique markets
• Experience in billing, reconciliation and platform management
• Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICC, and Clarity is preferable
• Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics a definite plus.TECHNICAL COMPETENCIES
• Operational knowledge of financial accounting and its various components.
• Practical knowledge of effective governance frameworks and continuous improvement methodologies.
• Project management expertise.
• Knowledge of financial accounting theories and ability to apply them proficiently.
• Technical knowledge of financial accounting systems and Process automation.
• Ability to understand, develop, refine and implement financial procedures and policies, and ensure its consistent application without deviation.BEHAVIOURAL COMPETENCIES
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

PURPOSE OF THE POSITION:

Manage a team of agents that conduct all bank reconciliations for the company. Maintain collaborative relations between the business and 3rd party financial institutions & Payment Platform providers. Manage the daily bank reconciliations process for all bank accounts. Maintain a working relationship with the Financial Managers across the business resolve customer escalations from these teams promptly.

Ensure effective and efficient execution of all the companies bank reconciliations and escalate incidences when required. Responsibilities of this position include, but are not limited to, those listed below:

• Manage the bank reconciliation process for collections & payments bank Accounts for SA and Rest of Africa markets.
• Ensure bank recon agents produce accurate and timely bank recons of various types of system receipts (e.g. debit orders, cash, internet banking, retail receipts) for SA and in-countries
• Review all the Great Plains and SAP recons for Rest of Africa markets.
• Review monthly bank reconciliations and ensure long outstanding items on bank recons are followed up and resolved timeously for SA and Rest of Africa markets.
• Accountable for ensuring the bank recon agents are performing to expected standards as outlined in the SLA.
• Actively manage escalations via the FreshDesk & SMAX dashboard for both SA and Rest of Africa markets and ensure prompt resolution of customer queries from the B2C & B2B teams within agreed SLA timelines.
• Align with the recon/payment platforms manager and provides insight from a reconciliation perspective for all new developments/enhancements etc.
• Engage & escalate to IT & Recon/payment platforms manager if system issues are identified and ensure prompt resolution.
• Report on Account Payable uncleared payments and returns from bank and manage SLA between TCM and AP.
• Ensure bank signatories on all bank accounts are maintained and kept up to date with latest directors/authorised personnel information.
• Add new users to bank profiles for in-countries and perform maintenance of the profiles.
• Complete cash reports for in-country
• Transfer funds from one account to another to make sure that the cash concentration limits are not bridged for Rest of Africa markets
• Approve manual journals on GP.
• Approve Clarity journals for SA and Rest of Africa markets.
• Review and approve refunds.
• Review and approve Balance Sheet recons for Rest of Africa markets.
• Check stock recon between SAP and GP to make sure that both accounts balancesPEOPLE MANAGEMENT
• Accountable for structuring and managing the bank recon agents from a day-to-day perspective, measuring performance and actively managing and taking proactive steps to fix performance issues.
• Develop and coach the Banking team to identify talent and build the team to support further growth and expansion of the Company.
• Strengthen team skills through available training and developmental programs
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Mentor, motivate and develop team members and ensure that their efforts are recognized
• Ensure efficient work flow and work distribution to meet deadlines
• Provide positive climate for supportive working relationship
• Provide support for all in-country teams
• Training of new recruit and existing teamsSTAKEHOLDER ENGAGEMENT/MANAGEMENT
• Provide guidance to business partners based on issues identified in operations
• Ensure continued stakeholder sponsorship and alignment across the organisation by attending all operational forums
• Build partnerships and working relationships within the business to create awareness of risk are
• Assist with onboarding of countries into SAP
• Onboarding countries on AccurateQUALIFICATION
• Qualification in the Accounting or Financial Managemen