Banking Services Operations Associate IV - Trust Processing & Research (Hybrid)

at  MT Bank

Overview:
Provides operational support to the WISD (Wealth & Institutional Services Division) and its’ clients including, but not limited to, posting, maintaining and processing asset, cash and security related transactions. Processes account balancing as well as other various tasks on a regular basis. Ensures activities comply with pertinent internal policies and external regulations. Works remotely to support Wilmington line of business as required by circumstance.
Location: This is a hybrid position that is based out of our Amherst, NY office.

Primary Responsibilities:

• Resolve problems with transactions by communicating directly with internal Financial Advisors, Investment Managers and third parties. Work with Middle and Front Office to resolve problems with requests submitted.
• Balance, report, and research all exception items that settle through various depositories, general ledger and house accounts.
• Process and record specific types of transactions relating to investment cash and assets amongst accounts according to applicable policies and procedures.
• Monitor the group mailbox for incoming work and inquiries.
• Complete independent verification of transactional activity processed by other team members to ensure accuracy.
• Support and recommend the implementation of process improvements for the area.
• Interpret data received from internal and external parties to process moderately complex transactions with a sense of urgency.
• Identify and report all risk and compliance issues, breaches and suspicious activities to management.
• Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:
INCOME COLLECTIONS: The Income Collection unit within Trust & Investment Services is responsible for providing operational support to the Wealth and Institutional Services Division (WISD) of M&T Bank/Wilmington Trust. The team provides support by processing highly specialized transactions that may be specific to the position. Responsibilities of the position include processing and reconciling all domestic dividends and income payments due to our clients from various sources, including the Federal Reserve, The Depository Trust Company, wires, ACH and checks. The payments are collected for client holdings of securities such as stocks, bonds and collateralized mortgage obligations. The position is also responsible for monitoring a shared mailbox to ensure all inquiries are answered in a timely and accurate manner. This position involves frequent communications with other areas within Trust & Investment Services, as well as, external parties. This position requires a basic to mid-level knowledge and understanding of the various securities types and their processing characteristics to ensure proper payment processing. It also requires the ability to work within specified timeframes.
Education and Experience Required:
Bachelor’s degree, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience
Effective communication skills
Detail-oriented
Good organizational skills
Strong mathematical skills
Knowledge of pertinent spreadsheet and word processing software
Education and Experience Preferred:
Bachelor’s degree in Business, Finance or Accounting
Minimum of 2 years’ securities industry experience
Knowledge of Trust accounting systems
Knowledge of accounting principles as needed by job
Knowledge of pertinent Bank systems
Ability to work under time constraints
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Amherst, New York, United States of Americ

• Resolve problems with transactions by communicating directly with internal Financial Advisors, Investment Managers and third parties. Work with Middle and Front Office to resolve problems with requests submitted.
• Balance, report, and research all exception items that settle through various depositories, general ledger and house accounts.
• Process and record specific types of transactions relating to investment cash and assets amongst accounts according to applicable policies and procedures.
• Monitor the group mailbox for incoming work and inquiries.
• Complete independent verification of transactional activity processed by other team members to ensure accuracy.
• Support and recommend the implementation of process improvements for the area.
• Interpret data received from internal and external parties to process moderately complex transactions with a sense of urgency.
• Identify and report all risk and compliance issues, breaches and suspicious activities to management.
• Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned