Bankruptcy Senior Manager

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 6+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management experienc

Desired Qualifications:

• Bankruptcy Experience
• Experience working with ECAR servicing platform
• Project management experience
• Experience developing partnerships and collaborating with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Virtual leadership experience
• Manage identification of trends through providing monthly business insights
• Focus on policy/procedure validation and highlight the areas needing change to secure stronger controls
• Assure that we are effectively managing our business performance, team member performance and controls
• Present to senior and executive level management on business performance and make recommendations on strategies to effectively change and assure risk adherence and process improvements
• Support & drive strategic initiatives for the business.
• Creation & evaluation of risk controls
• Proactively identifying risk accompanied with ability to look broadly to other potential impacted areas outside of designated scope.
• Collaborate across organizational lines and influence others without direct organizational authority

Wells Fargo is seeking a Bankruptcy Senior Manager supporting Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage and develop Bankruptcy duties, lead management teams while directing and creating programs and policies for bankruptcy and collection functions
• Engage and support managers to accomplish goals, resolve complex problems and inquiries while ensuring overall compliance with government regulations
• Identify opportunities for process enhancements and risk control in bankruptcy claims
• Oversee complex issues to maximize efficiency and enhance customer service
• Consult with Senior Management or team to optimize bankruptcy and collection efforts
• Determine appropriate strategy and action for bankruptcy team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for Bankruptcy
• Collaborate with and influence all levels of professionals, including senior managers
• Interact with internal and external customers
• Manage allocation of people and financial resources for Bankruptcy
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management experience

Desired Qualifications:

• Bankruptcy Experience
• Experience working with ECAR servicing platform
• Project management experience
• Experience developing partnerships and collaborating with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Virtual leadership experience
• Manage identification of trends through providing monthly business insights
• Focus on policy/procedure validation and highlight the areas needing change to secure stronger controls
• Assure that we are effectively managing our business performance, team member performance and controls
• Present to senior and executive level management on business performance and make recommendations on strategies to effectively change and assure risk adherence and process improvements
• Support & drive strategic initiatives for the business.
• Creation & evaluation of risk controls
• Proactively identifying risk accompanied with ability to look broadly to other potential impacted areas outside of designated scope.
• Collaborate across organizational lines and influence others without direct organizational authority.

Job Expectations:

• Up to 20% ability to travel
• This position offers a hybrid work schedule
• This position is not eligible for Visa Sponsorship

Locations:

• 1525 W W T Harris Blvd, Charlotte, NC 28262