BANQUETING COORDINATOR

at  Tower Group

EMPLOYEE VALUE PROPOSITION:

This is a specialist position that offers routine and predictability with opportunities to apply your technical skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist banqueting coordination expertise can be recognised.

MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED:

• Grade 12
• 2 years food and beverage experience event coordination experience in a high end environment
• Computer literate with working knowledge of Microsoft Office Outlook, Opera, Micros, Word and Excel
• Highly presentable
• Excellent command of the English language with solid verbal and written communication skills
• Able to work flexible hours including weekends and public holidays

ADVANTAGEOUS EXPERIENCE AND QUALIFICATION DESIRED:

• Hospitality Diploma
• Restaurant hosting or floor management experience

KEY PERFORMANCE OBJECTIVES:

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
• To manage the conference, events and private bookings in accordance with the procedures laid down by the Food and Beverage Manager by: Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers
• Coordinating and handling private functions and events within food and beverage outlets and conference rooms.
• Coordinating and handling all special occasion enquiries and bookings; e.g. Valentine’s Day; Mothers’ Day etc.
• Assist with printing and preparing function sheets, floor plans and event stationery, including menus.
• Supporting and assisting the promotion of the various Food and Beverage outlets.
• Tracking and reconciling food and beverage covers and average spends.
• Coordinating all food and beverage related guest special requests
• Capturing all guest data relating to guest details and comments – profiles
• Do site inspection with agents
• Assist with restaurant reservations when necessary
• Report on business on the books and prepare weekly revenue report for the events and conferences
• Ensure that all menus and beverage lists that are sent to clients are price checked regularly
• Ensure that all events advertised on the website are current and correct

To support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrative tasks.