Bar Assistant Manager

at  DoubleTree by Hilton Lincoln

BAR ASSISTANT MANAGER

Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.
Be Part of a high performing team providing excellent service to our leisure guests and corporate clients.
Offering 160 bedrooms, this downtown hotel features 1,006 sq. metres of fully air-conditioned flexible event space. The hotel’s full catering service includes delicious offerings including the Electric Bar and Garden and Lincoln’s only Marco Pierre White Restaurant.
We are looking a positive and friendly candidate to join our team now!

• Support the Bar Manager in directing and guiding the team during shifts
• Oversee the labour costs ensuring this is controlled, assist in producing staff rotas in line with payroll budget
• Ensuring stock and wastage is controlled and levels are maintained. Support with the monthly stocktake.
• Oversee the day to day operations of the shift and department in the Bar Managers absence.
• Review and management of guest feedback, including all branded platforms and social media feedback. Ensuring appropriate action and responses are taken
• Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel’s Kitchen brigade
• Responsible for promoting positive culture driven by the team
• Management of the Bar booking system, email correspondence, and response to social media feedback platforms
• Monitoring of customer feedback, implementing change and training with the team and product where appropriate
• Accountability for financial takings of the department ensuring the team are compliant and up to date with all cash handling procedures
• Handling any escalated customer complaints or queries in a swift and professional manner
• Organising pre-shift briefs for the department and delegating tasks where necessary
• Ensuring the team are conducting a thorough open and close down of their areas each time
• Restocking fridges ensuring at all times. Stock rotation is adhered to
• Training and coaching new members of the team as well as existing members to ensure high level of customer care is provided in accordance with hotel and brand standards
• Ensuring all health and safety and licensing laws, policies and procedures are adhered to at all times
• Attendance of hotel operations meetings in the absence of the Bar Manager
• Hands on approach to the running of the departments, ensuring presence on the floor during all key periods of service