BDC Director

at  Bob Loquercio Auto Group

Award-Winning Bob Loquercio Auto Group, is looking for a qualified and motivated individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you’ve been looking for.

QUALIFICATIONS:

• 2+ years’ experience as an Business Development Manager at a dealership, preferred
• Ability to teach and train staff to be disciplined, process-oriented and sales-driven through inbound, outbound appointment and service calls, internet leads and internally generated customer opportunities
• Ability to gain overall knowledge of automotive sales and service department operations
• Strong organizational and leadership skills
• Knowledge of social media, social media channel marketing and social media blogging
• Ability to manage and motivate staff members
• Familiarity with Apollo database

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Training internet sales team to respond promptly, professionally and courteously to all internet leads
• Providing scripts and workflow tools to staff to ensure uniform customer service
• Ensuring that all staff members are promptly and accurately entering all customer inquiry data into CRM software
• Overseeing the generation of sales appointments
• Effectively utilizing lead management tools
• Compiling all necessary reports, forms and other documentation on a timely basis
• Understand buying patterns of telephone prospects
• Prepare individual call reports for BDC staff
• Exhibiting ethical behavior, providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction
• Interface with other department heads
• Participate in management meetings