Behavioral Health Practice Operations Manager

at  LifeStance Health

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

SKILLS & EXPERIENCE

• Bachelor’s degree
• 3+ years of healthcare operations experience
• Microsoft Office experience; Strong Excel skills (pivot tables, complex formulas, lookups)
• Strong technical and analytical skills
• Excellent written and verbal communication skills and ability to handle sensitive and confidential information
• Highly organized with strong attention to detail and accuracy
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
  LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
  Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
  Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
  Our Values:
  Delivering Compassion - We care for people unconditionally and act with empathy always.
  Building Relationships - We are collaborative, building enduring relationships to achieve more together.
  Celebrating Difference - We respect the diversity of every individual’s lived experiences.
  Learn more at www.lifestance.com

ROLE OVERVIEW

We are looking for an ambitious Operations Manager who is passionate about playing a critical role in our organization. You should be customer centric, enjoy challenges, possess a proactive, entrepreneurial approach to getting things done in a less structured but highly collegial environment and be able to manage multiple priorities and deadlines. You will be part of a team of professionals working to maintain order and transparency for the company’s finances and have the opportunity to grow your duties and responsibilities commensurate with the growth of the company.

RESPONSIBILITIES

• Coordinate and oversee administrative duties, ensure the region operates efficiently and smoothly
• Assist patients with online scheduling questions; provide general support to patients
• Analyze and monitor internal processes
• Work with centralized corporate departments to onboard new clinician hires
• Assist with gathering key clinician information for various departments
• Assist with clinician scheduling for systems integrations
• Prepare operational reports and schedules including review of accounts receivable reports on a monthly basis and manage daily staffing to ensure optimal operation
• As we develop the region, the candidate will have the ability to supervise, mentor, train, and additional staff and delegate assignments as necessary
• Interview and hire new staff
• Training new staff members
• Monitor and approve timecards
• Evaluate and manage staff performance
• Other duties as assigned