Benefits Coordinator

at  Bayshore HealthCare

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
The Benefits Coordinator is a payroll and benefits professional with an intermediate understanding of payroll and benefit practices, and Canadian legislations. The role is primarily responsible for administering the company Benefit Programs for multiple locations. This role maintains employee records, ensures benefit data is collected, input, processed, balanced and verified in accordance with Bayshore specifications. This role responds to employee/Branch queries via incoming calls and e-mails in a professional and timely manner assuming full responsibility and resolutions. Branch locations rely on this position for Benefit and Legislative expertise.

QUALIFICATIONS:

• Education (Post-secondary required)
• Knowledge of Payroll / Accounting / HR / Benefits is preferred
• Fluency in French (both verbal and written) is preferred, but not required

EXPERIENCE:

Experience in at least one of the below areas, gained through either education or work:

• Benefits environment
• Multiple provincial health care plans
• Intermediate MS office applications - Excel, Word, Visio and PowerPoint
• PeopleSoft Payroll / HR application – Preferred

OTHER SKILLS AND ABILITIES:

Exceptional interpersonal skills and proven ability to work independently or in a team environment, including advanced communication skills both written and oral; providing excellent customer services internally as well as externally, including conflict resolution; demonstrated ability to prove, analyze and problem solve issues; strong sense of organization, attention to detail, time management, an ability to multi-task, to maintain a high level of productivity in a deadline-driven environment.

• Responsible for the accurate and timely administration of the various benefit plans, including all Provincial Health Care Programs.
• Assist with semiannual benefit reassessment and annual implementation of insurance carrier renewals.
• Assist in managing LTD claims, in partnership with HR and Branch Management.
• Responsible for coordinating and processing payments of employee benefit premiums during periods of absence such at LTD, Maternity Leave, etc.
• Responds to incoming calls and e-mails from multiple locations delivering the highest level of customer service.
• Assist in Payroll processing as required.
• Advises Branches/NSC on benefit related company policies and legislative requirements, in addition to ongoing proactive communications to all locations.
• Responsible to remit, analyze and reconcile all benefit related government agencies and third-party vendors.
• Participation in special projects as assigned by the Benefits Manager.
• Liaise and communicate information with the Branch Offices, NSC, and third-party insurance carriers and agencies.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.