Benefits Coordinator

at  Diligent Corporation

ABOUT US

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.

POSITION OVERVIEW

The Diligent HR team seeks a highly motivated and analytical individual who is eager to enhance his/her HR experience and impact a dynamic, growing global technology organization. This multifaceted role focuses on Benefits with an emphasis on streamlining operational processes, supporting data accuracy, and educating employees on their benefits.
This versatile role juggles often competing priorities and requires a diverse skill set ranging from knowledge of benefits programs, compliance and administration, and HR systems. The role partners with all members of our HR team, interacts with employees and managers at all levels of the organization and requires operational immersion into the inner workings of an HR department and a detailed understanding of HR processes and procedures. This role will be expected to support M&A integration activities and support the organization as it continues to scale and grow.

REQUIRED EXPERIENCE/SKILLS:

• Bachelor’s degree, 3-5 years combined experience in Benefits
• Knowledge of Benefits regulations and compliance including COBRA, ERISA, ACA, FMLA and experience administering both fully-insured and self-insured plans
• Working knowledge of benefits technology and HR systems as well as HR operations, policies and process
• Exceptional attention to detail and data integrity
• Project management skills with the ability to coordinate and prioritize multiple projects, analyze data and process and communicate recommendations
• Experience within a global organization and ability to interact with and influence various departments and levels of management
• Self-motivated and comfortable navigating a dynamic, fluid environment
• Strong collaboration and communication skills, customer service oriented

• General day-to-day administration and first point of contact for benefits programs including health & welfare plans, wellness and leave of absence administration
• Partner with payroll to ensure accurate and timely processing of benefits deductions and provide recommendations for areas of efficiencies and improvement
• Key role in the development of benefits content on company intranet, maintaining updated and accurate benefits information
• Integral support during and leading up to annual renewals and enrollments, including heavy involvement of the Open Enrollment process
• Ensure data integrity and accuracy of employee benefits information through audits and billing reconciliation liaising with AP and vendors as required
• Work with benefit vendors to resolve employee issues, ensure accurate billing, and implement the most streamlined administrative processes
• Develop and maintain process documentation as well as ensuring the proper documentation and accessibility of all benefit documents and summaries
• Support compliance and reporting obligations including but not limited to ACA filings, annual plan notice distributions, non-discrimination testing, etc.