Benefits Relationship Life Cycle Consultant

at  ADP

ADP is hiring a Benefits Relationship Life Cycle Consultant in the Pleasanton, CA / San Francisco, CA area/surrounding area.

• Do you love being in front of a crowd?
• Are you a strategic thinker?
• Do you think benefits are fun?

WELL, THIS MAY BE THE ROLE FOR YOU. READY TO MAKE YOUR MARK?

As a Benefit Relationship Life Cycle Consultant, you will work to strengthen the connection with clients through service and consultation around benefit education strategies. For your assigned book of business, you will understand clients’ needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement.
Your day-to-day will be spent building relationships with key internal and external stakeholders for each client and their employees to drive year-round benefit education. In this position, you will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP’s Human Capital Management tools and services. You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. You will need strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client. Travel will be required to support client visits and strengthen relationships.
To thrive in this role, you must build rapport, establish trust, develop strategies and shine with professionalism. Through onsite and virtual connections, you will help analyze benefit trends within each client and develop education strategies to assist employees in maximizing their plan and carrier resources. As a result, your client satisfaction scores make you proud. While our team’s culture promotes a healthy dose of fun and high engagement, a fast-paced environment should not scare you. Not only can you find a career here, but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!

TO SUCCEED IN THIS ROLE: Requirements

• Candidate must be located in the Pleasanton, CA / San Francisco, CA area/surrounding area as they will be required to manage an external client territory/book of business within the area and other potential states as assigned based on client needs. Will be a hybrid work model. (Remote, Field, Office).
• Ability to travel within assigned territory based on client needs
• You have five years of client service or client relationship management experience in a fast-paced service environment.
• You have experience in benefits.You excel at presentations
• 
  
• keeping large audiences engaged and attentive as you present.

• You’re a strategic thinker and have demonstrated the ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives