Benefits - Transition Specialist

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

POSITION SUMMARY

This position is part of the People Services US/Puerto Rico benefits team and has responsibility for providing proactive and personalized support and guidance to employees during transition points in the employee life cycle. (e.g.: retirement, new executive appointment, involuntary exit, survivor support.)
This role will be the main contact person for escalations raised to Executives and will act as a liaison with the People Services teams to bring escalations to a prompt resolution.

• Subject Matter Expert for US/PR benefits, savings, retirement benefits and overall process for onboarding and retirement.
• Proactively, provides information to employees who are planning to retire and help them navigate the benefits processes for a successful retirement.
• Reach out to new hire Executives and provide onboarding benefit information to ensure they make all the benefit decisions in a timely manner and understand the benefits offerings from BMS.
• Follow up with vendors for escalations, updates and requests and identify further areas of improvement to reduce future issues.
• Maintain open communication with operations and Capability Center partners to understand changes and challenges that may impact this population. (e.g: Updates in the W-2s)
• Document escalations in the system, keeps track and responds promptly to inquiries.
• Act as a liaison with third party vendor partners, People Services, Benefit Services, Fidelity, AYCO and carriers to quickly resolve employees inquires or issues.
• Participates in the development and maintenance of the operational design for end-to-end employee life cycle processes and collaborates in process improvement initiatives.
• Run reports and retain records of employees and support provided