Bi-lingual Inside Sales Representative

at  Mueller Water Products

Mueller Company – Bilingual (English / French) Inside Sales Representative Opening
Mueller, the nation’s leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Inside Sales Department for a bilingual Inside Sales Representative. This position can be located in Mueller’s Barrie or Toronto location and will report to an Inside Sales Supervisor.

Duties will include, but not be limited to, the following:

• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between outside sales representatives/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Engage in opportunistic and add-on sales activities.
• Carry out additional job responsibilities and duties as required.

This position requires extended use of a phone/head-set for up to eight hours per workday.

Required Qualifications:

• Must be bilingual in English and French-Canadian.
• High school diploma or equivalent.
• Previous work experience or other activities demonstrating the requirement of a strong communications background.
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills

Ideal Qualifications:

• 2+ years of customer service and/or inside sales experience.
• Bachelor’s degree in business or communications-related field.
• Strong experience in mainframe programs that include inventory control – such as JD Edwards (JDE).
• Familiarity with database programs such as Access
• Experience with phone-based customer service support systems
• Technical/Mechanical background

Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.
Work hours will be Monday through Friday. Start times may vary. Overtime may be required on an intermittent basis.
Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal. (
https://muellerwaterproducts.com/careers
) All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law

• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between outside sales representatives/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Engage in opportunistic and add-on sales activities.
• Carry out additional job responsibilities and duties as required