Bilingual Associate Customer Success Representative - Customer Service

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Bilingual speaking proficiency in Spanish/Englis

Desired Qualifications:

• Call center experience
• Financial services experience
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.
• Basic Microsoft Office Skills (Word, Excel, and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Experience delivering results in a fast-paced, deadline driven environment.
• Excellent verbal, written, and interpersonal communication skills.
• Good attention to detail and accuracy skills
• Ability to quickly learn business operations and processe

Wells Fargo is seeking an Associate Customer Success Representative in Card Services as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role you will:

• Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives
• Express empathy when helping our customers as you correct their issues
• Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
• Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!

Testing:

• A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.

Compensation:

• Starting rate $20.00 per hour

Training and Schedule:

• You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training class starts on 4/15/2024 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
• We’re open 24 hours a day. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Required Qualifications:

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Bilingual speaking proficiency in Spanish/English

Desired Qualifications:

• Call center experience
• Financial services experience
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.
• Basic Microsoft Office Skills (Word, Excel, and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Experience delivering results in a fast-paced, deadline driven environment.
• Excellent verbal, written, and interpersonal communication skills.
• Good attention to detail and accuracy skills
• Ability to quickly learn business operations and processes

Job Expectations:

• Start date: April 15, 2024
• Location: 2150 W Pinnacle Peak Road, Phoenix, AZ 85027
• Hybrid Schedule: A/B Schedule