Overview:
E3 is seeking a Bilingual Benefits Coach to join their team. This is a fully remote position!
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that is what you’re looking for, this is your chance to be part of an amazing organization!
E3 Outsource is a US-based business that staffs a fully trained and educated call-center to handle our clients’ HR needs for their workforce. We are proud, trusted benefit experts empowering our clients to live confidently knowing the E3 Team is supporting their needs. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

Responsibilities:

• Responsible for answering incoming calls from customers and clients, answering questions, providing guidance, handling complaints and problems
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
• Collects and enters orders for new or additional products or services
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Must have the ability to adapt and pivot with process and direction changes
• Performs other related duties as assigned

Qualifications:

EDUCATION:

High school diploma or equivalent.

REQUIRED EXPERIENCE:

• Employee benefits customer service experience

Behavioral/Technical Skills:

• Confidence to interact with customers
• Good verbal communications
• Strong desire to assist callers with kindness and empathy
• Bilingual: Spanish/English

Equal Opportunity Employment:
We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.
Pay range of $18-$20/hour.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you’re a California resident, please read the California Consumer Privacy Act prior to applying.

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• Responsible for answering incoming calls from customers and clients, answering questions, providing guidance, handling complaints and problems
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services
• Collects and enters orders for new or additional products or services
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Must have the ability to adapt and pivot with process and direction changes
• Performs other related duties as assigne