Bilingual Business Support Analyst (Call Centre)
at BMO Financial Group
Ontario, Ontario, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Jun, 2024 | Not Specified | 15 Mar, 2024 | 3 year(s) or above | French,Powerpoint,Canadian Securities Course,Collaboration,Operational Support,Strategic Initiatives,Change Management,Milestones,Regulatory Requirements,Business Knowledge,Risk,Business Strategy,Business Process,Writing,Communications | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
VIRTUAL59 - HomeRes - ON - BMO XXXXX Ontario,X0X 0X0
B2COperations
Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Leads and participates in team projects, keeping up to date on new initiatives and processes.
- Executes work to deliver timely, accurate, and efficient service.
- Provides coaching guidance to junior team members.
- Analyze data and information to provide insight and recommendations.
- Provides first point of contact operational support to internal business partners and end clients.
- Provides excellent service and support for all in-scope business groups, products, policies, and procedures.
- Maintain solid knowledge within subject matter specialties.
- Notifies and provides regular updates on operational issues to business partners.
- Ensures Incident Management Processes are followed.
- May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Organizes work information to ensure accuracy and completeness.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- PC skills (MS Word, Excel, PowerPoint) - Good.
- Knowledge of the business/group processes/procedures/tools/technology – Good.
- Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Call centre experience - an asset
- Bilingual (English, French) - Good
- Canadian Securities Course (CSC) - an asset
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Financial Services
IT
Diploma
Proficient
1
Ontario, Canada