Bilingual Cause Support Specialist (French+English speaking)

at  Benevity

MEET BENEVITY

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!
The Cause Support team is a vital component of the Benevity ecosystem, dedicated to enhancing the experience for charities and non-profits globally. Our mission is to foster positive change and support organizations of all sizes in achieving their goals.
We’re looking for a motivated, bilingual French/English Cause Support Specialist passionate about delivering outstanding support and crafting excellent experiences for charities and non-profits using the Benevity Causes Portal. The perfect candidate will possess attention to detail, adept multitasking skills, and a desire to be part of a collaborative and talented team.

WHAT YOU’LL DO:

• Offer outstanding bilingual support in English and French to charities and nonprofits, thriving in a dynamic, high-volume team setting
• Handle incoming calls and requests from charities and non-profits regarding their Benevity Causes Portal profile, using our support software
• Serve as a representative of the Causes team, upholding professionalism in all interactions, both internally and externally
• Work collaboratively with your team to exchange knowledge and develop effective solutions
• Demonstrate proficiency in and advocate for the products and services Benevity offers to our clients and charities
• Commit to upholding all service level agreements
• Promptly escalate client concerns to ensure they are addressed efficiently and satisfactorily

DISCOVER YOUR PURPOSE AT WORK

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up … If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.